Observations

After class I went over to my place of employment and watched the employees and customers interact for about twenty minutes. There were only a few people that came in, but I tried paying close attention to how the customers interacted with the workers, and also I observed the environment in general.

Observation: The two workers were deep in conversation with one another the entire time of my visit.

Reflection: Observing this simple act of conversation, something I do myself during every work-shift, I realized that sometimes the customers felt like they were imposing on the workers by asking for help without that being the intention of the workers at all. The customer would hover nearby for a few seconds before one of the workers took notice and asked if they could help with anything.

Observation: The lighting in the CRC (Communications Resource Center) is dim and red. There is a red, neon light that arches between the Redbull refrigerator and the employee desk.

Reflection: I had a hard time pinpointing how this lighting made me feel because I have worked around it for several years now. I think it might have a relaxing effect on me...

Observation: For the most part, the students and the employees knew each other, and they seemed comfortable in their communication.

Reflection: This is a good thing :)

Observation: The CRC is a large, cluttered, rustic room. The walls are gray cement blocks mixed with painted red ventilation ducts. It seems very utilitarian, while also striving for stylishness.

Reflection: I can see how this would make the students, and the workers as well, feel comfortable. The CRC feels a lot like someone's house or dorm room. There is a very relaxed feel to it.